Shipping and Delivery Information
Delivery Options Overview
At Guardian Wallets, we offer a range of delivery options to ensure that you receive your order as quickly and conveniently as possible. Our standard delivery option in the United Kingdom takes 2-4 business days to arrive. For those who need their wallets sooner, we also offer express delivery for an additional fee.
For customers outside of the United Kingdom, we offer international delivery options with various carriers depending on your location. Please note that international orders may be subject to additional customs fees and taxes, which are the responsibility of the customer.
United Kingdom
Shipping Options
List of shipping options available for the United Kingdom
United States
Shipping Options
List of shipping options available for the United States.
USD examples will vary depending on exchange rate.
Europe
Shipping Options
List of shipping options available for Europe.
EUR examples will vary depending on exchange rate.
Rest of the World
Shipping Options
List of shipping options available for the rest of the world.
SHOPPING INFORMATION
Customs Duties and Taxes for International Orders
When ordering from outside of the UK, please note that you may be responsible for paying customs duties and taxes in your country. These fees are determined by the customs agency in your country and are not included in the price of your purchase or the shipping cost.
Please check with your local customs agency to determine if any duties or taxes will apply to your order. The amount of duties and taxes can vary depending on the value of your order and the country in which you reside.
It is important to note that these fees are the responsibility of the customer and must be paid in order to receive your order. GuardianWallets is not responsible for any customs fees or taxes that may be charged by your country’s customs agency.
How long will delivery take?
At GuardianWallets, we strive to get your order to you as quickly as possible. Delivery times can vary depending on the shipping method you choose and your location.
For standard UK delivery, you can expect your order to arrive within 2-3 business days. If you choose expedited shipping, your order will typically arrive within 1-2 business days.
For international orders, delivery times can vary depending on your location and the shipping method you choose. Generally, international orders can take anywhere from 5-14 business days to arrive.
Please note that these delivery times are estimates and may be affected by factors outside of our control, such as customs processing times or unforeseen delivery delays. We will always do our best to get your order to you as quickly as possible, and we appreciate your patience and understanding if there are any delays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can keep an eye on your package’s progress. If you have any questions about your order or its delivery status, please don’t hesitate to contact our customer service team for assistance.
What exactly happens after ordering?
After you place your order with GuardianWallets, our team gets to work right away to create your wallet. Each of our wallets is handcrafted and made to order, which means that it can take 1-2 business days to produce and create your wallet before it is shipped out.
During this time, we will keep you updated on the progress of your order. You will receive an email notification when your order is being processed and created, so you can stay informed every step of the way.
Once your wallet has been created and is ready to ship, we will send you a shipping confirmation email with tracking information so you can keep an eye on your package’s progress.
At GuardianWallets, we take pride in the quality of our products and the care and attention that goes into each and every wallet that we create. We appreciate your patience and understanding as we work to ensure that your wallet is made to the highest standards and is delivered to you in a timely manner.
If you have any questions about your order or its status, please don’t hesitate to contact our customer service team for assistance. We are always here to help and are committed to ensuring that your experience with GuardianWallets is a positive one from start to finish.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. Once you have placed your order with GuardianWallets, we will send you an email confirmation that includes an itemized invoice for your purchase.
This invoice will include information such as the total cost of your order, including any applicable taxes and shipping fees. It will also include details about the items that you have purchased, such as the name of the product, its quantity, and its price.
If you need to access your invoice at a later time, you can do so by logging into your account on our website. From there, you can view and download copies of your previous invoices.
If you have any questions about your invoice or need assistance with accessing it, please don’t hesitate to contact our customer service team. We are always here to help and are committed to ensuring that your experience with GuardianWallets is a positive one from start to finish.
PAYMENT INFORMATION
When will the payment be taken from my bank account?
At GuardianWallets, we charge your payment method immediately upon placing your order. This means that the funds will be deducted from your account at the time of purchase.
If you have any questions or concerns about the timing of your payment or need to make any changes to your payment information, please don’t hesitate to contact our customer service team for assistance. We are always here to help and are committed to ensuring that your experience with GuardianWallets is a positive one from start to finish.
What should I do if I receive a damaged or incorrect product?
At GuardianWallets, we take great pride in the quality of our products and want to ensure that you are completely satisfied with your purchase. If you receive a damaged or wrong product, we want to make it right.
If you receive a damaged product, please contact our customer service team as soon as possible. We will work with you to determine the best course of action, which may include issuing a replacement product, providing a refund, or offering a store credit.
If you receive a wrong product, please contact our customer service team immediately. We will work with you to ensure that you receive the correct product as soon as possible, and may ask you to return the wrong product to us at our expense.
In either case, we ask that you keep the damaged or wrong product and its packaging in case we need to inspect it or provide it as evidence to our shipping carrier or supplier.
We are committed to ensuring that your experience with GuardianWallets is a positive one from start to finish, and we appreciate your patience and understanding if there are any issues with your order. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.
Can I change or cancel my order?
We understand that sometimes things change, and you may need to cancel or change your order. If you need to cancel or change your order for any reason, please contact our customer service team as soon as possible.
If your order has not yet been processed or shipped, we may be able to cancel or modify your order. However, if your order has already been processed or shipped, we may not be able to make any changes or cancellations.
If you do need to cancel or change your order, please include your order number and a detailed explanation of the changes that you would like to make. We will do our best to accommodate your request and ensure that your order meets your needs.
Please note that we cannot guarantee that we will be able to cancel or change your order, and any changes or cancellations may be subject to a restocking fee or other fees as required by our policies.
We appreciate your understanding and cooperation in this matter, and we are committed to ensuring that your experience with GuardianWallets is a positive one from start to finish. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.